Workflow

Overseas Research Workflow

① Detailed hearing via web conference or telephone

In order to fully understand the end goal of your desired research, we will thoroughly interview you about your research objectives and requirements. This includes a detailed interview about the client’s services and products. We can also conclude an NDA (Non-Disclosure Agreement) at this stage.

② Notification of order placement

If you wish to place an order, you will indicate your intention to do so by email or by issuing a purchase order. If necessary, we will sign a contract or NDA.

③ Design of survey plan, work instructions to surveyors, and preparation of report format for clients.

Based on the results of the interviews to date, we will create a specific research plan, work instructions for the researcher, and report format for the client. At this point, we will appoint a project manager within atGlobal to manage this project and introduce him or her to the client.

④ Formal start of confirmation and investigation by the customer

Once the client has carefully reviewed and agreed with the “plan, work instructions, and report” prepared in (2) above, we will begin the investigation after receiving formal instructions to begin the investigation.

5) Initiation of investigation

A professional surveyor residing in each country will initiate the survey. The survey will be customized according to the contract and conducted according to the survey schedule. During the course of the survey, the project manager will communicate frequently with each researcher to manage progress and work with them to achieve the goal.

6) Double-checking by the internal investigation department

A professional surveyor residing in each country will initiate the survey. The survey will be customized according to the contract and conducted according to the survey schedule. During the course of the survey, the project manager will communicate frequently with each researcher to manage progress and work with them to achieve the goal.

⑦ Delivery

We will deliver a report on the requested research. If necessary, we can make an interim delivery before the final delivery.

(8) Follow-up after delivery

As a standard, we will allow an inspection period of about two weeks after delivery, during which time we will make corrections, etc. free of charge if we notice anything.